First of all, I want to apologize for not updating this blog for the past few weeks. It is not because I don't want to update it, but I got busy with tests, assignments and some stuff. Speaking about apologizing, when I click on http://www.physorg.com/ yesterday, I saw a very good article. The title of that article is "Saying Sorry Really Does Cost Nothing".
According to this article, a study carried out by the Nottingham School of Economics' Centre for Decision Research and Experimental Economics, stated that the apology really can influence the other party's behaviour. In their study, when the manufacturer delay the delivery, the response would be either "We are very sorry and want to apologize about this" or "As a goodwill gesture, we can offer you €5 if you would consider withdrawing your evaluation". And surprisingly, 45% of the customers withdrew their evaluation in light of apology, while only 23% agreed in return for compensation.
This statistic show us that if we are wrong and have make a mistake, don't forget to apologize and say that you're sorry. Besides, it is only a word to say, and you could loss nothing if you say the word. For my personal opinion, I think that sorry is needed in certain situation but remember, some thing do not accept sorry as an answer. For example, in a matter of life and death, your mistake may cause someone's life and I don't think that people will just shut up after you say sorry to them. But really, if you make mistake, don't hesitate to say that you're sorry cause sorry may change the outcome of a situation. Thank you for reading this short post.
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